Refund policy

  • 14-day withdrawal window — customers have 14 days from delivery of the last item to request a return
  • Return-after-notice timing — customers must send items back within 14 days of notifying you
  • Refund timing — when they can expect to receive their refund
  • Return shipping responsibility — who pays for return shipping
  • Standard outbound shipping refund — you must refund the standard delivery cost (not express upgrades)
  • Exemptions — any product categories excluded from the right of withdrawal
  • How to start a request — include a direct link to customer accounts: https://shopify.com/67049291870/account